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Shipping Information

Do you ship worldwide?

Yes, we ship worldwide from Den Bosch, The Netherlands.

All Photos sent within The Netherlands are registered and parcels sent internationally are tracked.

I’ve ordered a print, when will my order be sent?

All photographic prints are custom printed just for you and sent to my studio to be signed, dated and numbered in pencil.

Unframed fine art prints are sent from my studio within 10 business days.

Framed fine art prints are sent from my framer’s studio within 28 business days.

How are the prints packaged?

Unframed prints are handled with white gloves and rolled safely into a reinforced cardboard tube.

Framed fine art prints are safely packaged in a custom-made travel box to protect your finished piece. 

How are framed prints sent?

All framed prints are sent via PostNL. You will be notified with a tracking number when your delivery is on its way.

Delivery Estimates (within The Netherlands)

Please note: See above for unframed and framed print lead times. These estimates are for delivery after your print has arrived in the studio/is ready to leave the framers.

  • Delivery: 1 – 2 Business Day

Delivery Estimates (International)

Please note: See above for unframed and framed print lead times. If you have ordered a print these estimates are for delivery after your print has arrived in the studio. 

  • Standard EU Delivery: 8 – 10 Business Days

  • Standard USA Delivery: 10 – 14 Business Days

  • Standard International Delivery to Remote Areas: 14 – 21 Business Days

I need my order quicker than usual – can you help?

In some cases we can do a rush order – please email fineart@marleenserne.nl with your request and we will respond as quickly as we can.

Can I track my item?

Yes. Once we have posted your item, we will send you a courtesy email to confirm shipment. You will also receive a tracking number and shipping updates via email from Australia Post.

Do you accept returns?

Please see our returns policy for more information.

Need more information?

Please see our frequently asked questions for a quick answer to our most commonly asked questions. Can’t find what you need? Please contact us.

Op alle rechtsbetrekkingen van Marleen Serné zijn de Algemene Voorwaarden van DuPho van toepassing. Klik hier

Click here for the The General Terms and Conditions 2016 of the DuPho. 

 

Copyright © 2020 Marleen Serné Photography